How Do I Register and Become A Beam Subscriber?
SMS: REG[SPACE]FULL NAME*GENDER (M or F)*DATE OF BIRTH*POSTAL CODE and send to Beam. You will receive welcome messages on your mobile. You can then avail various Beam services.
What is IVR - Interactive Voice Response System?
IVR is short for Interactive Voice Response System a very convenient way to transact using your mobile or landline phones. All you have to do is call Beam and a friendly voice in IVR System will guide you how to do any transaction step by step
Where Do I Find Star Key (*) In My Phone?
Star key is usually under the number 7 on your mobile key pad. Else please press the (*/# key) on your mobile key pad and you will reach select symbol, now you can select the (*) sign by pressing the forward button.
Incase the above did not help you, kindly check the Mobile operations manual for instructions.
Is There Any Software Download or Change Of SIM or Special Equipment Required?
Any mobile phone which supports SMS can be used to avail Beam services. There is no need to download any software, change your mobile phone or SIM or get a GPRS /WAP connection.
Do I Need A Credit Card To Avail Beam Services?
No, you do not need a credit card to avail Beam Services.
Is There A Registration Charge?
No, Registering with Beam is free.
Do I Need A Bank Account To Avail Beam Services?
No, you do not require bank account to avail Beam services.
Is My Beam Subscriber Account Still Secure After I Loose My Mobile Phone?
In this case the subscriber would need to notify his telecom operator to disable the mobile number and call Beam Customer Service to suspend his Beam subscriber account.
Can Anybody Else Access My Beam Subscriber Account If I Loose My Mobile Phone?
No, your Beam Subscriber Account can not be accessed if you loose your mobile phone. If you lose your mobile, you should call your mobile operator immediately to block your SIM card. This will also block the possibility to use Beam with your mobile.
You should call Beam Customer Service to temporarily suspend your Beam Subscriber Account.
Does Beam Share My Personal Details With Third Party?
We value our subscriber’s privacy. We do not give, sell, rent or share your personal information to any outside company in any manner. Any personal information you provide to us is used solely to provide services you have requested, or to enhance your experience with us.
What To Do In Case I Suspect Fraudulent Use Of My Beam Subscriber Account?
Please contact Beam Customer Service to report immediately.I Have Lost My Mobile And Have Changed My Telecom Operator. How Do I Claim If I
Which Merchant Can I Pay From Beam?
You can use Beam for making payments at any of our member merchants wherever the sign "Beam Accepted Here" is displayed.
What Charges Do I Have To Pay To The Beam Merchant When Paying Through Beam?
You do not pay anything extra other than the bill amount.
What Are The Various Denominations In Which Beam Prepaid Gift Shopping Card Is Available?
Beam Prepaid Gift Shopping Cards are presently available in denominations of Rs 100, 300, 500, 1000, 2500 and 5000.
What Is The Validity Of A Beam Prepaid Gift Shopping Card?
A Beam Prepaid Gift Shopping Card is valid for two years from the date of manufacture printed on the same after which it becomes void and cannot be used.
I Loaded Beam Prepaid Gift Shopping Card But My Beam Subscriber Account Was Not Updated?
In case of any assistance contact Beam Customer Service.
How Much Amount Will I Get When I Load Beam Prepaid Gift Shopping Card?
The full value printed on the Beam Prepaid Gift Shopping Card will be loaded in your Beam Subscriber Account and there are no service charges applicable. For e.g. when you load a Beam Prepaid Gift Shopping Card of Rs 500, your Beam Subscriber Account will be credited by Rs 500.
I Lost Beam Prepaid Gift Shopping Card. Can I Get It Back?
The safe keeping of Beam Prepaid Gift Shopping Card is your responsibility, hence take care not to loose the same.
What Is TID?
TID means Transaction Identification Number. Every transaction has a unique 16 digit TID number.
How To Check My Beam Subscriber Account And The Latest Transaction?
To Check Beam Subscriber Account Balance: Call Beam IVR or Send SMS To Beam
BAL [space] SPIN
To Check Your Last Transaction: Call Beam IVR or Send SMS To Beam
TXN [space] SPIN
Or Click Here to check your Beam Subscriber Account.
To Print Transaction Details:
Click on print statement to take the print out of your transactions.
How Do I Know If Payments Made Through Beam Have Been Successful?
You will receive a message from Beam containing TID number (Transaction ID) to confirm the completion of transaction.
Some Transactions Are Not Showing In My Beam Subscriber Account Statement. What Should I Do?
In the unlikely event of above, please contact Beam Customer Service with the TID (Transaction Identification Number).
How Long Does It Take For A Transaction To Appear In Beam Subscriber Account?
As soon as you receive the confirmation message for a transaction from Beam, the information is updated in your Beam Subscriber Account. However at certain times due to heavy load there may be a delay of 30-60 minutes for the transaction to appear.
*Immediately load the Beam Prepaid Gift-Shopping Card into your subscriber account, as the said card will expire on the date of expiry mentioned on the card and will have no commercial value after that.
*The amount paid against sale of Beam Prepaid Gift-Shopping Card is pre-payment towards purchase of specified goods/services offered by Beam merchants. The said sale amount is neither a deposit given to Suvidha; nor the amount paid against sale of the Beam Prepaid Gift-Shopping Card can be withdrawn on demand from Suvidha.@Presently MTNL Landline bill payment service is available.#Conditions apply.
What Are The Charges On Calling Beam IVR?
You pay the normal voice calling charges as per your telecom operator.
What Are The Charges To Send An SMS?
You pay the SMS charges as per your telecom operator.
Are There Any Additional Charges Incurred While Using Beam?
There are no hidden charges by Beam. Any service charge which will be levied would be informed upfront.
Are There Any Charges When Paying To Merchant Through Beam?
No, there are no extra charges when paying to the merchant through Beam. You do not pay anything extra other than the bill amount.
Is There A Minimum Amount I Have To Maintain For My Beam Subscriber Account?
No, you do not have to have any amount in your Beam Subscriber Account.
Load Beam Prepaid Gift Shopping Card Amount To Your Beam Subscriber Account
LOAD [space] Card code Example: load 0238043210987890 Card code is a 16 digit number printed under the scratch strip of Beam Prepaid Gift Shopping Card.
Pay Merchant using Beam Subscriber Account
PAY [space] Merchant code*Amount*SPIN
Example: pay nubzar*100*123456
* Merchant code as 6 characters displayed at shop.
Purchase DTH Recharge Voucher
DTH [space] Merchant code*Amount*SPIN
Example: DTH TATA*500*123123
* Merchant Codes are TATA, DISH, SUN, BIG and AIRTEL.
What Should I Do If I Lose My Mobile Phone?
Call Beam Customer Service to suspend your Beam Subscriber Account. You should also call your telecom operator to report about your stolen mobile phone.
Is The Beam Website Safe?
Yes. The Beam website uses 128-bit SSL encryption, and we use mobile and SPIN based authentication. This means that your personal information is not visible for anyone else on the Internet.
Where Is My Beam Subscriber Account Physically Located?
Your Beam Subscriber Account is stored on secured web servers which have multi layer security.
Are The Payments Guaranteed By Beam?
Yes, once a transaction is complete, you will receive a message from Beam confirming you about your successful transaction. Moreover, you can only transact in the closed user group of Beam Merchants/ Beam Express outlets.
How Safe Is It To Buy Products While Paying Through Beam?
No card information is being shared over the phone, Beam offers a safe and secure method of payment. In addition, the SPIN is a unique identifier.
Register With Beam
REG [space] Your Full Name*Gender*Date of Birth*Postal Code
Example: reg SURESH KUMARAN BALASUBRAMANIAM*m*01011983*110017
- Your full name has to be minimum 2 and maximum 30 characters.
- Gender: M for male and F for female.
- Your Postal code has to be minimum 3 and maximum 8 digits/ digits+characters only.
- Your Date of Birth has to be in format DDMMYYYY of 8 digits only - e.g. 1st January 1983 will be typed as 01011983.
SPIN is 6-digit Secret Personal Identification Number
Load Beam Prepaid Gift Shopping Card Amount To Your Beam Subscriber Account
LOAD [space] Card code
Example: load 0238043210987890
Card code is a 16 digit number printed under the scratch strip of Beam Prepaid Gift Shopping Card.